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These terms and conditions were last updated on 01/08/17. Use of our website and the sale and purchase of goods from the website are governed by our terms and conditions as set out below. “We” or “Our” means Home and Away Direct. “You” or “your” means the person accessing, using or ordering from our website over the Internet.

Goods are supplied directly to you and the contract of sale then exists between you and Home and Away Direct These terms and conditions cover all sales made through this website.

Prices, description and availability of goods

Prices are subject to change without notice and all goods are sold subject to availability. Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. Colours may vary slightly from those shown on the website due to the limitations of Internet technology. Orders are accepted at our sole discretion and we maintain the right to decline orders without giving an explanation.

Returns and Refunds

We want you to be satisfied every time you shop with us. Our "no quibbles" guarantee means that if for any reason you are unhappy with the goods purchased you may cancel your order and return the goods to Home and Away Direct within 7 working days from receipt of the goods, you will receive a refund within 30 days of cancellation. It is your responsibility to take care of the goods before returning them, and they must be returned in a state where they can be resold.

We only cover the cost of the postage if the item is damaged or faulty. We do not cover the cost of the return postage if the return is down to the customer e.g. size, wrong item etc

Delivery arrangements

Your shopping basket displays the goods you have purchased we endeavour to process all order within 24 hours dependent on availability. We will notify you if your goods are not able to be despatched within this timescale. The costs for delivery are shown depending on the shipping destination and the delivery service selected.

Unless the goods are defective, damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning goods to Home and Away Direct. We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt. If, however the goods are faulty then the postage costs will be refunded.

Non Delivered Goods

If you do not receive an item then we reserve the right to ask you to wait 15 working days before we re-dispatch the item.

We also reserve the right to charge for re-delivery if the item was not collected or if a re-delivery is not arranged by you on receipt of a card from the courier or Royal Mail.

All Claims for NON-DELIVERY must be made within 30 days of the original purchase date.

We will not refund or replace any order that is lost in any delivery network due to you the customer supplying an incomplete or poor address

Please Note: Refunds will not be given against missing parcels, in all events we will issue an immediate resend of your order.

Complaints

Should you have a complaint with the service or product we provide please contact Customer services by e-mail: sales@homeandaway.co.uk Telephone: 01895 636870 (Our lines are open Monday - Friday 9.30am - 5.00pm. Calls are charged at standard rates.

Acknowledge complaints within 5 working days

Advise you how long it will take to resolve the complaint

Keep you informed throughout the process

Offensive or age restricted material

We take the utmost care to ensure that no material likely to give offence or which is unsuitable for children is displayed on our website. There are, however, certain products that we sell which are unsuitable for children (e.g. Knives). By placing an order for products with age restrictions you declare that you are of legal age to purchase those products. Should you see material which in your view is offensive then please e-mail us at sales@homeandaway.co.uk

Trademarks and copyright

All third-party copyright, trademarks, brand names, product names and titles on this website are acknowledged. This website is protected by Copyright and the Copyright, Trademarks, logos and Intellectual Property rights for the content of the Home & Away belong to Home & Away. ALL RIGHTS RESERVED. Any use, printing or copying of materials on this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited unless permission has been given by Home & Away. Any framing of this website is prohibited.

Security is one of our highest priorities and we take every precaution to protect your personal information both online and offline. Information requested when registering or ordering goods (including your credit / debit card details) is encrypted with SSL (Secure Socket Layer), the industry standard encryption software.  To help us keep your personal information strictly confidential you should keep your password secret. While we use SSL encryption to protect sensitive information online, we also protect your personal details off-line. All employees are kept up-to-date on our security and privacy practices and we ensure our Merchants maintain our standards of security. All pages that are encrypted will be shown by a padlock at the bottom of your screen and by our encryption logo under the shopping cart as below;